We just wanted to drop you a note to let you know how pleased we are with the dealings we have had with our Strata Manager at our property at Eurobin Ave, Manly. In particular, we would like to commend her on the efficient and professional way in which she ran our most recent body corporate meeting.
Since our moving to Fresh Strata, our lives have been made so much easier. For the first time EVER, we feel safe in the hands of a knowledgeable, personable Strata Manager. They are efficient; notices arrive on time and we are all kept in the picture. We are prompted when meetings are due, and their incredible knowledge of our finances ensures that special levies are raised appropriately and correctly. They are so on the ball and up to date with our financial position, and our manager's personality makes us all feel at ease when discussing complicated issues.
We recently had a situation where a tenant questioned the slippery paint surface of the stairs and walkways. The work to these areas had been done 12 months before and our manager managed to get the areas in question re-painted at no cost due to the previous use of an incorrect product. Knowledge of Australian Standards and the legalities of the situation ensured this happened. We receive good advice in difficult situations. One such issue took the form of two tenants having very personal altercations with each other. Again, our manager's communication skills, strength of character and perseverance took us through this very tricky situation.
Fresh Strata have been our managing agents for over 10 years – this in itself conveys how pleased we are with them. The staff are efficient and friendly, always acting promptly when we request repairs, renovations or simply advice. The AGMs are professionally run by their representative: documentation, accounts, financial and insurance matters can be left in their capable hands. Special mention is due to Director Brian Dunphy, who has enhanced his legal qualifications by further specialisation in Strata Title Law. He is at the cutting edge of legal change and developments. Fresh Strata deliver 100% plus!
Fresh Strata has managed the strata for our investment units for many years. They have always demonstrated a vast knowledge in their field that has been so beneficial when we have had some complicated issues to deal with. They are professional and the availability is exemplary. I have been so impressed with the service that I have recently recommended Fresh Strata to another Owners Corporation. After meeting with Fresh Strata, they were very impressed and have changed over to Fresh Strata.
In my 10 years of participating in such meetings, this was by far the best I have experienced. As a result, we have seen swift and positive outcomes on a number of outstanding action items and a clear understanding of some unresolved items. We would like to thank Fresh Strata for their commitment and ongoing support.