The purpose of this policy is to outline our formal complaints policy. The policy outlines how to lodge a formal complaint, how your compliant will be handled and when we will respond to your complaint.
A person wishing to make a complaint may do so in writing to:
The General Manager
Fresh Strata Pty Ltd
3/529 Pittwater Rd
Complaints will be answered by:
PROCEDURES FOR COMPLAINT MANAGEMENT
Our Licensee in charge will be responsible for:
SCA (NSW) Code of Ethics (Constitution Rule 40)
Please click here to read the Code of Conduct.
Fresh Strata Pty Ltd is a proud member of SCA (NSW), the peak body for the strata sector in NSW representing 2,000 strata managers.
The NSW Government under the Minister for Better Regulation and Innovation has approved a Professional Standards Scheme. This formal recognition by the NSW Government is the first of its kind for the property services sector in Australia.
The scheme has been approved for an initial period of 5 years commencing from 1st July 2021. This approval means our business, Fresh Strata Pty Ltd, must adhere to a Code of Ethics including professional standards, and is monitored by Professional Standards Australia.
What does this mean for you?
At the forefront of this scheme is a further commitment to consumers to ensure high professional standards across the strata industry in NSW.
The Professional Standards Scheme will bring to our clients a range of benefits, including:
The SCA (NSW) will oversee and self-regulate the conduct of all members within a structured professional framework.
In addition to our internal complaints handling process, the Professional Standards Scheme brings a further robust and independent complaints handling process, ensuring clients can be assured of an independent review and response.
An increase in Continual Professional Development (CPD) requirements for Strata Managers and Licensees in Charge, ensuring the industry remains up to date, educated and aware of their on-going responsibilities to the consumer.
At Fresh Strata Pty Ltd, we are committed to supporting the strata industry, contributing to the overall improvement, and providing an excellent customer experience. The introduction of the Professional Standards Scheme will assist us in meeting these goals for our clients.
If you have any questions regarding the Professional Standards Scheme, please contact firstname.lastname@example.org or SCA (NSW) on 02 9492 8200.
Alternatively, further details are available HERE